Return Policy
We offer returns or exchanges if you meet the conditions below. All returns and exchanges need to first be authorized by 2Lambie Creations.
You may return new condition items within 30 days of delivery for a refund of purchase price less 25% restocking fee and excluding shipping. The carrier must be in new, unwashed condition with all tags/labels and registration card still attached to qualify for a refund. Please contact 2Lambie Creations to initiate return. We must inspect returned items before issuing a refund.
If the return is due to an error (you received an incorrect or defective item, etc.) a full refund as well as all shipping costs will be issued.
You should expect to receive your refund within four weeks of mailing your returned item. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Due to availability, exchanges may not be possible for the same product or same size. Please contact 2Lambie Creations to initiate an exchange.
**Custom carriers are not eligible for refunds or exchanges. Please contact me immediately to resolve any issues with your carrier.
To contact 2Lambie Creations, please email us at contact@2Lambie.com.
You may return new condition items within 30 days of delivery for a refund of purchase price less 25% restocking fee and excluding shipping. The carrier must be in new, unwashed condition with all tags/labels and registration card still attached to qualify for a refund. Please contact 2Lambie Creations to initiate return. We must inspect returned items before issuing a refund.
If the return is due to an error (you received an incorrect or defective item, etc.) a full refund as well as all shipping costs will be issued.
You should expect to receive your refund within four weeks of mailing your returned item. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Due to availability, exchanges may not be possible for the same product or same size. Please contact 2Lambie Creations to initiate an exchange.
**Custom carriers are not eligible for refunds or exchanges. Please contact me immediately to resolve any issues with your carrier.
To contact 2Lambie Creations, please email us at contact@2Lambie.com.
